1. How can I order a report?
You have the following ordering options:
- directly online using our website
- by telephone at ++49 (0)221 690 688 55
- by fax sending your order form to ++49 (0)221 690 688 56
- in writing to:
reports-research.com
c/o dynamic technologies GmbH
Siegburger Str. 233
50679 Cologne
Germany
2. What is the exact ordering procedure?
Online order:
Please select the required delivery format (e.g. as a PDF by E-mail or as a printed item) in the product view and then click on the "In my Cart" button. You now access the shopping cart which contains all the articles you have selected for your order. If you wish to continue your shopping simply click on "Continue shopping" or click on "Continue" if you want to complete your order.
We will then request that you register or to log in if you have already completed the registration process.
Registration is fast, free-of-charge and offers decisive advantages:
- Participation in our bonus system
- Full access to all text samples / table and image directories of more than 3,000 reports
- Simple and quick ordering with an overview of purchases you have made up to now
- Support from our research specialists
- No need to re-enter your data when making further purchases
After you have entered your contact data or have logged on, you can enter divergent shipping or invoicing addressed if required. As soon as you have correctly entered all your details, please accept our general terms and conditions by checking "Yes, I accept your terms and conditions" and then pressing the "Confirm your Order" button.
At the same time you will receive a confirmation E-mail from us in which the details you have provided will be listed once again.
The report publisher(s) will send you the report/reports you have ordered. All reports at reports-research.com are provided at the original price. The customer does not pay any additional charges for using reports-research.com.
3. Which formats are possible to order?
- pdf-Document per e-mail
- Paperversion per post
4. Payment and Costs
4.1 Which are my payment options?
The following applies for orders with an invoicing address outside Germany:
Payment by credit card only. In exceptional cases delivery with an invoice is possible. Please enquire for details!
The following applies for orders with an invoicing address in Germany:
Delivery is made exclusively on an invoice basis. Please note that we reserve the right to deliver the report only after payment has been received with private customers and first time orders.
In exceptional cases payment by credit card is possible. Please enquire for details!
4.2 Currency
As reports from report publishers based in Germany and other countries are available, the price for a report is indicated either in EURO or in US Dollars.
- For payments with credit card you bank or credit card company will charge you the daily exchange rate which applied in your currency..
- For a payment on an invoice the report price indicated in US Dollars will be charged in EURO at the closing rate for US Dollars which applied for the last week.
4. 3 From where do I receive the invoice?
The following applies for orders with an invoicing address outside Germany:
You will receive an invoice from reports-research.com independently of the country in which the report publisher is based.
The following applies for orders with an invoicing address in Germany:
You will always receive an invoice from a German company. Either from reports-research.com (with report publishers based abroad) or directly from the German report publisher. The decisive factor is the location where the respective report publisher is based. The country where the report publisher is based is indicated in the report description and in the shopping cart.
4.4. How is the purchase price of the report structured?
All of the reports and further services on offer in the portal of reports-research.com are offered at Net prices!
The total purchase price of the report in the index at reports-research.com consists of the following:
- The net price for the report (original provided price)
- Plus the sum indicates in the description for postage and packaging (does not apply with delivery as E-mail or download),
- Plus VAT (dependent on the invoicing address and your details concerning VAT number) if applicable
Important information for VAT:
Reports from report publishers from Germany and other countries are provided on the reports-research.com portal and orders to Germany and other countries are handled. It is therefore only possible to display the valid applicable price in the order process.
The net price plus 19 % VAT applies for orders from and to Germany.
The VAT (Sales tax) which applies for the order is indicated with the invoice address and the VAT number.
Please consider the tax legislation of your country!
5. Shipment – Transfer of shipment address – Defective shipment - Passing of risk
5.1 E-mail shipment
Unless otherwise agreed, the report publisher delivers the report to the ordering party by E-mail to the address stated by the ordering party. Other shipment formats if available are stated in the article descriptions, e.g. printed versions, CD-ROM etc. Here the report is supplied directly by the report publisher ex-stock to the shipment
5.2 Transfer of the shipment address to the report publisher
By accepting these GTCs the ordering party is aware that the necessary data required for handling the order / shipment of the order may be passed onto the study publisher by reports-research.com. The report publisher only uses this data for the purpose or order handling / shipment.
Details concerning the date of shipment are non-binding. If events occur which hamper the shipment of the study for the study publisher, the date of shipment can be extended appropriately.
5.3 Passing of risk
The risk passes to the purchaser as soon as the order has been dispatched by the report publisher, even when partial deliveries have been made.
5.4 Incorrect or defective shipment
Reports which have not been ordered or which are defective are to be reported immediately to the reports-research.com stating exactly the designation of the reports and the nature of the defect by E-mail to service@reports-research.com or by Fax to ++49 (0)221 690 688 56.
The report will be exchanged if the objections are justified.
6. Conclusion of a contract - contract partner
a) A sales contract comes about between reports-research.com or the report publisher and the customer when the purchaser clicks on the "Send order" button on the "Send order" page or sends an order fax to reports-research.com
and
b) reports-research.com accepts the order with an order confirmation OR a shipment (see points 1.3.2 and 1.3.3)
or
c) the German report publisher accepts the order from the ordering party with an order confirmation or shipment to the ordering party based in Germany (see 1.3.1).
7. Cancellation / Right of withdrawal
7.1 The following applies to end users only:
Shipment of a report in printed format
- Orders can be revoked within a period of two weeks after the report in printed format has been received, provided the report or reports are returned unused.
- The reports are provided in a sealed package by the publisher. Damage to the seal forfeits any right of return of the report, and entitles reports-research.com to charge the appropriate amount.
- Provided that the report is unused, the report can be returned within the period by letter or package to the report publisher, whereby a reasonably priced mode of dispatch should be assured.
- The cancellation must be made in writing or on another permanent medium. Provision of grounds is not obligatory.
- The costs of return shipment of goods under a value of € 40 are to be borne by the ordering parts, unless the report provided was not the report which has been ordered. The cost for a return shipment of a study with an amount exceeding € 40 will be paid by the reports-research.com. Furthermore, you shall be obliged to compensate for a decline in value if the report has been damaged.
Shipment of the report by E-mail
There is no right of withdrawal if the end user receives shipment of the report by E-mail!
7.2 No right of withdrawal / privilege of return for "delivered" reports
The following applies in general: A privilege of return for the reports - unless expressly agreed in advance – is excluded.
7.3 Right of withdrawal of reports-research.com
reports-research.com is entitled to withdraw from a closed contract under the following conditions:
- If the report publisher is not in a position to execute the order within a considerable period of time.
- If reports-research.com has reasonable grounds to believe that the purchaser shall not fulfil his contractual obligations based on details supplied by the purchaser, or his failure to fulfil his contractual obligations in the course of another contract of sale with reports-research.com.
- If errors result due to written, printed or a computing error on the website of reports-research.com.
