2007 Trends to Watch: Voice Business Networks

This brief is essential reading for you to identify and track the key forces shaping the prospects for your business. In this piece, Datamonitor's senior analyst specializing in Voice Business Networks will outline the trends in your market, explain how this has shaped our research agenda for 2007, and highlight the pertinence of our 2007 research to your business targets for the year.

Report Highlights


As we roll out the tape past 2010, spending on hosted and premise-based managed speech services, speech applications and analytics will continue to rise as speech overcomes traditional barriers to adoption which include: high costs, poor application design, accuracy concerns and negative customer perception. Increasingly, the dividing lines between the technology requirements for IVR in enterprise and service provider markets will dissolve and IVR will become more of a central platform to enable multimedia interactions.
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DATAMONITOR VIEW 1
CATALYST 1
SUMMARY 1
2007 TRENDS TO WATCH: VOICE BUSINESS NETWORKS 2
Critical business issues facing vendors in the voice business value chain 3
Cost reduction remains a top priority 3
Targeting global opportunities for hosted and premise-based managed speech services 3
Engaging the right strategy for speech applications 4
Applying speech analytics to quality monitoring and business intelligence 4
Understanding the changing role of IVR in evolving infrastructures 5
DATAMONITOR'S TAKE 6
APPENDIX 7
Definitions 7
Contact centers 7
Dual tone multi-frequency (DTMF) 7
Interactive voice response (IVR) 7
Open standards 8
Voice-XML 8
Methodology 8
Further reading 8
Ask the analyst 9

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Figure 1: Datamonitor's voice business value chain 2


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