Can India's Dramatic Contact Center Growth Be Sustained (Market Focus)
India's growing middle class and increasing consumer purchasing power Growing IT budgets among Indian firms Increasing penetrat
Table of contents List of tables / figures |
2007 |
1.895,00$ |
The Challenges of Doing Business in Developed Contact Center Markets in Asia-Pacific (Market Focus)
Australia's saturated market has consulting and multi-channel opportunities Vendors need to harness Japan's growth in particular c
Table of contents List of tables / figures |
2007 |
1.895,00$ |
The Challenges Posed by China's Rise in Contact Centers (Market Focus)
Growing IT spending among Chinese firms Contact centers' increasing role in government and communications markets The growing i
Table of contents List of tables / figures |
2007 |
1.895,00$ |
Contact Centers in Australia and New Zealand
All market forecasts are from 2004 to 2009 inclusive. All agent position and technology spending data is segmented by size-band an
Table of contents List of tables / figures |
2007 |
1.295,00$ |
Contact Center Databook for SE Asia
An overview of contact center technology trends in SE Asia Broken down by 12 different verticals across five different sizebands
Table of contents List of tables / figures |
2007 |
1.295,00$ |
Contact Center Markets and Technologies Databook for CALA
An overview of contact center technology trends in CALA Broken down by 12 different verticals across five different sizebands
Table of contents List of tables / figures |
2007 |
1.295,00$ |
Contact Center Markets and Technologies Databook for China
An overview of contact center technology trends in China Broken down by 12 different verticals across five different sizebands
Table of contents List of tables / figures |
2007 |
1.295,00$ |
Contact Center Markets and Technologies Databook for Korea
An overview of contact center technology trends in Korea Broken down by 12 different verticals across five different sizebands
Table of contents List of tables / figures |
2007 |
1.295,00$ |
Contact Center Markets and Technologies Databook for MEA
An overview of contact center technology trends in MEA Broken down by 12 different verticals across five different sizebands
Table of contents List of tables / figures |
2007 |
1.295,00$ |
Contact Center Markets and Technologies Databook for Mexico
An overview of contact center technology trends in Mexico Broken down by 12 different verticals across five different sizebands
Table of contents List of tables / figures |
2007 |
1.295,00$ |
Contact Center Markets and Technologies Databook for Other CALA
An overview of contact center technology trends in Other CALA Broken down by 12 different verticals across five different sizeband
Table of contents List of tables / figures |
2007 |
1.295,00$ |
Contact Center Markets and Technologies Databook for Russia
An overview of contact center technology trends in Russia Broken down by 12 different verticals across five different sizebands
Table of contents List of tables / figures |
2007 |
1.295,00$ |
Contact Center Markets and Technology Databook for India
An overview of contact center technology trends in India Broken down by 12 different verticals across five different sizebands
Table of contents List of tables / figures |
2007 |
1.295,00$ |
Contact centers in Argentina
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band an
Table of contents List of tables / figures |
2007 |
1.295,00$ |
The Middle East - bringing the vendors to the contact center mountain (Review Report)
The Middle East: cash rich, services poor (Market Focus) How to profit from contact centers in the Middle East (Strategy Focus) Mi
Table of contents List of tables / figures |
2007 |
3.395,00$ |
Contact center outsourcing demand - trends to 2012 (Databook)
An overview of offshore markets serving North America An overview of offshore markets serving Western Europe An overview of offsho
List of tables / figures |
2007 |
1.295,00$ |
Contact center worlds collide (Technology Focus)
There is room for non-traditional call center technology in Middle Eastern greenfield sites IVR roars into action but may not be s
Table of contents List of tables / figures |
2007 |
1.895,00$ |
The future of customer facing technology in the outsourced contact center (Review Report)
The role of IVR in the outsourced contact center Multichannel contact center environments and how outsourcers can increase custome
Table of contents List of tables / figures |
2007 |
3.395,00$ |
How to profit from contact centers in the Middle East (Strategy Focus)
Reform in the Middle East leads to opportunities for vendors but challenges lie ahead To succeed in the Middle East vendors must b
Table of contents List of tables / figures |
2007 |
1.895,00$ |
Leveraging the IVR Self-service Phenomenon in Contact Center Outsourcing (Strategy Focus)
An overview of the growth of IVR voice business solutions and the principal reasons for this expansion A description of the ways i
Table of contents List of tables / figures |
2007 |
1.895,00$ |
Customer management and contact centers BPO: global market forecast model (Interactive Model)
This interactive model offers the most comprehensive and up-to-date view of the revenue opportunity in Customer Management and Con
List of tables / figures |
2007 |
1.000,00$ |
Horizontal Contact Center Outsourcing Trends to 2012 (Review Report)
Overview of regional variances in contact center functional outsourcing In-depth analysis of the future of inbound customer servic
Table of contents List of tables / figures |
2007 |
3.395,00$ |
Theme 2: Outsourced contact center functions predicting an uncertain future (Executive presentation)
Business updates are presentations that update you on our market forecasts, competitive trends and changes in end-user needs. Plea
Table of contents List of tables / figures |
2007 |
1.895,00$ |
Where Next for Global Contact Centers? New market opportunities, growth sectors and effective sales strategies
for growth still exist within the contact center market? / • Where are the next major market opportunities for contact centers? /
Table of contents List of tables / figures |
2007 |
1.910,00$ |
Market Share: Insight into the Contact Center Universe 2007
This market share model measures the 2006 revenue performance of contact center vendors against Datamonitor's own market share
List of tables / figures |
2007 |
15.000,00$ |
