Profiting from at-home agents in contact center outsourcing (Market Focus)
Total global market size for the outsourced at-home agent market Factors encouraging investors to use outsourcers with home based
Table of contents List of tables / figures |
2007 |
1.895,00$ |
Growth Opportunities and Markets for IT Outsourcing: New possibilities for contact center, infrastructure, applications and business process outsourcing
IT outsourcing is a growing market, with the number of firms using outsourcing for one or more of their operations increasing. Dem
Table of contents List of tables / figures |
2007 |
1.910,00$ |
Managing the double-edged outsourcing/offshoring sword
Corporate IT shops in the US are facing what will become a critical IT skills shortage – a shortage attributable to a combination
Table of contents List of tables / figures |
2007 |
1.990,00$ |
Transformational outsourcing: best practices
The notion of transformational outsourcing is marketed less today by vendors than a few years ago. We think there are several reas
Table of contents List of tables / figures |
2007 |
2.500,00$ |
How to Profit from Emerging Contact Channels (Strategy Brief)
An analysis of how voice remains a key channel for outsourced contact center investors A description of the growth of email as a c
Table of contents List of tables / figures |
2007 |
1.895,00$ |
Theme 3: Outsourcing & Technology - reconciling competing markets (Executive Presentation)
Business updates are presentations that update you on our market forecasts, competitive trends and changes in end-user needs. Plea
Table of contents List of tables / figures |
2007 |
1.895,00$ |
How to Profit in a Multifunctional Outsourcing Environment (Strategy Focus)
A discussion on the dynamics of each outsourced horizontal contact center function An analysis of the geographic market opportunit
Table of contents List of tables / figures |
2007 |
1.895,00$ |
Outsourcing and Shared Services in Government IT Management (Review Report)
Shared Services and the Future of Technology Adoption in Government (Market Focus) Understanding Shared Services Opportunities in
Table of contents List of tables / figures |
2007 |
3.395,00$ |
China Software Outsourcing Industry Report, 2006-2007
China software industry has gradually stepped out of downturn since 2005, which is mainly attributable to the decreasing number of
Table of contents List of tables / figures |
2007 |
399,00$ |
European BPO market directions
Different cultural, legal and business challenges affect the appetite for, and adoption of, business process outsourcing (BPO) dif
Table of contents List of tables / figures |
2007 |
750,00$ |
Shared Services and Outsourcing in European Government (Databook)
IT services for government for federal, state and local, defense and public safety agencies / IT services divided into consulting
Table of contents List of tables / figures |
2007 |
1.295,00$ |
Shared Services and Outsourcing in United States Government (Databook)
IT services for government for federal, state and local, defense and public safety agencies IT services divided into consulting, s
Table of contents List of tables / figures |
2007 |
1.295,00$ |
Erfolgsmodelle im Outsourcing
In welchem Stadium befindet sich Outsourcing in Ihrem Unternehmen?
/ Welches Modell wurde bzw. soll für das Outsourcing realisier
Table of contents Extract |
2007 |
126,00€ |
Mature Vertical Markets - profiting from established contact center outsourcing investors (Strategy Focus)
/ / A comprehensive market size of mature vertical markets investing in contact center outsourcing An analysis of the pain point
Table of contents List of tables / figures |
2007 |
1.895,00$ |
Regional Variances in Vertical Outsourcing Investment (Market Focus)
/ / Vertical contact center outsourcing trends in North America and target market opportunities Vertical contact center outsourc
Table of contents List of tables / figures |
2007 |
1.895,00$ |
Shared Services and Outsourcing in US and European Government (Intreractive Model)
Shared services as a method of implementing IT systems is attracting increased attention from governments. This model gives the s
List of tables / figures |
2007 |
15.000,00$ |
The Future of Vertical Investment in Contact Center Outsourcing (Review Report)
/ / Overview of regional variances in contact center vertical outsourcing A discussion of mature vertical markets and their need
Table of contents List of tables / figures |
2007 |
3.395,00$ |
2007 Trends to Watch: Contact Center Outsourcing and Services
Contact center outsourcing continues to evolve rapidly, and this business trends brief identifies the major trends that vendors an
Table of contents List of tables / figures |
2007 |
1.895,00$ |
BPO market overview (Market Focus)
This brief covers a full range of BPO services, including finance and accounting, CRM and HR services.
/ Analysis is global in s
Table of contents |
2006 |
1.895,00$ |
Infrastructure Outsourcing and Managed Services (Market Focus)
Infrastructure outsourcing and managed services are positioned within the wider managed services and outsourcing opportunity.
/
Table of contents List of tables / figures |
2006 |
1.895,00$ |
Mapping the Market for Enterprise Infrastructure Outsourcing (Review Report)
Covers data center services, desktop, maintenance/support/break-fix, network and communications and security and privacy.
/ Anal
Table of contents List of tables / figures |
2006 |
3.395,00$ |
CALA: Beyond Mexico (Market Focus)
The overall state of CALAs outsourcing market with regard to demand, supply and growth;
/ An analysis of Brazil's capacity for do
Table of contents List of tables / figures |
2006 |
1.895,00$ |
Erfolgsmodelle im Outsourcing
In welchem Stadium befindet sich Outsourcing in Ihrem Unternehmen?
/ Welches Modell wurde bzw. soll für das Outsourcing real
Table of contents Extract |
2006 |
126,00€ |
Selling Contact Center Technolgy in Western Europe (Market Focus)
There will be 3% agent position growth in the Western European contact center market.
/ $1.7 billion will be spent on contact cen
Table of contents List of tables / figures |
2006 |
1.895,00$ |
Selling Contact Center Technology in Asia Pacific (Market Focus)
Examines the current state of the Asia Pacific contact center market.
/ Identifies the growth opportunities in the market.
/ Exa
Table of contents List of tables / figures |
2006 |
1.895,00$ |
