Managed Services

This study examines the role of telecom industry players in offering managed services, from network to OSS/BSS, billing and application outsourcing. It analyses what managed services are, and identifies the market dynamics and trends. It discusses which players are best positioned to offer managed services to service providers, depending on the network layers: infrastructure, middleware and applications layers.
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1. Market Situation
1.1. Managed Services definition
1.1.1. Infra Layer
1.1.2. Middleware Layer
1.1.3. Applications Layer
1.2. Managed Services drivers
1.2.1. Operators Push
1.2.2. Vendors Push
1.3. Managed Services Business Models
1.3.1. Partnerships
1.3.2. Pay as you Grow
2. Competitive Landscape
2.1. Telco Equipment Providers
2.1.1. Alcatel-Lucent
2.1.2. Ericsson
2.1.3. Nokia Siemens Networks
2.1.4. Huawei
2.2. IT Platform Vendors and IT Applications Providers
2.2.1. Unisys
2.2.2. Capgemini
2.2.3. EDS/HP
2.2.4. Atos Origin
2.2.5. Comverse Technology
2.3. Telco Applications Providers
2.3.1. Acision
2.3.2. Smaller Players
3. Market dynamics
3.1. Geographic Trends
3.1.1. Mature markets
3.1.2. Emerging markets
3.2. By Type of Operator
3.2.1. Fixed Service Providers & Integrated Service Providers
3.2.2. Mobile Service Providers
3.3. By Services and Business Models
3.3.1. Infrastructure Outsourcing
3.3.2. Middleware outsourcing
3.3.3. Hosted applications
3.3.4. Partnerships
3.3.5. Pay as you grow
4. Managed Services Opportunities and Threats
4.1. Service Providers Perspectives
4.1.1. Impact on their offering
4.1.2. Impact on their competitiveness
4.1.3. Impact on their customers
4.2. For Telco Equipment Providers
4.2.1. Opportunities
4.2.2. Threats
4.2.3. Action required
4.3. For IT Platform Vendors and IT Applications Providers
4.3.1. Opportunities
4.3.2. Threats
4.3.3. Action required
4.4. Telco Applications Providers
4.4.1. Opportunities
4.4.2. Threats
4.4.3. Action required
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Table 1: Three Classical Outsourced Applications
Table 2: Alcatel-Lucent Managed Services Contracts
Table 3: Ericsson Managed Services Contracts
Table 4: Nokia Siemens Networks Managed Services Contracts
Table 5: Huawei Managed Services Contracts
Table 6: Capgemini Managed Services Contracts
Table 7: EDS Managed Services Contracts
Table 8: Atos Origin Managed Services Contracts
Table 9: Comverse Technology Managed Services Contracts
Table 10: Managed services deals by region
Table 11: Managed Services deals in India
Table 12: Hosted application deals by application
Table 13: Long term partnerships (from 3 to 10 years)

Figure 1: Network Layers Can Be Outsourced
Figure 2: Middleware Layer components
Figure 3: Typical Hosted Applications Services
Figure 4: Managed Services Market Drivers
Figure 5: Which Business Model for Which Operator?
Figure 6: Vendors Positioning
Figure 7: Alcatel-Lucent Professional Services
Figure 8: Alcatel-Lucent Professional Services
Figure 9: Alcatel-Lucent Professional Services
Figure 10: Ericsson Managed Services Offering Layers
Figure 11: Ericsson Managed Services Ecosystem
Figure 12: EDS IT Infrastructure Management Offering
Figure 13: Which Business Model for Which Operator?
Figure 14: Infrastructure and IT Managed Services Market
Figure 15: Number of managed services deals identified, 2004-2008
Figure 16: Breakdown of cumulative managed services by region
Figure 17: Managed Services deals in Mature markets
Figure 18: Managed Services deals in Emerging markets
Figure 19: Managed Services deals by operator type
Figure 20: Mobile Service Providers Managed Services deals
Figure 21: Managed Services deals breakdown by type
Figure 22: Evolution pattern of network outsourcing deals
Figure 23: Network Outsourcing providers' market share
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